FAQ Basics

For video instructions on how to connect please visit www.aria.tech/connect
Laser particle sensors inside the devices are measuring ultra fine particles (2.5 microns in size) that are present in the air at any given moment which can vary depending on a number of factors such as air circulation. This causes the readings between different devices to vary on occasion as one device may collect slightly more or less PM2.5 that is present in that particular area. However, the difference in readings from 2 devices in the same room should be minor and still within the same AQI range, i.e. good, moderate, etc.
Laser particle sensors inside the devices are measuring ultra fine particles (2.5 microns) that are present in the air at any given moment which can vary depending on a number of factors such as air circulation. This causes the readings between different devices to vary on occasion as one device may collect slightly more or less PM2.5 that is present in that particular area. However, the difference in readings from 2 devices in the same room should be minor and still within the same AQI range, i.e. good, moderate, etc.
Laser particle sensors inside the devices are measuring ultra fine particles (2.5 microns) that are present in the air at any given moment which can vary depending on a number of factors such as air circulation. This causes the readings between different devices to vary on occasion as one device may collect slightly more or less PM2.5 that is present in that particular area. However, the difference in readings from 2 devices in the same room should be minor and still within the same AQI range, i.e. good, moderate, etc.
The device restarting is part of the connecting process whereby the device unique code is assigned to a nafas account causing the device to restart
A part from warranty activation, connecting your devices to the nafas app will enable you perform a number of features as well as gain insights into device performances. Enjoy the smart home experience by connecting to the nafas app!
A part from warranty activation, connecting your devices to the nafas app will enable you perform a number of features as well as gain insights into device performances. Enjoy the smart home experience by connecting to the nafas app!
Please ensure that the power cable is properly plugged into the device and into a working wall socket. If you have further issues please contact us at [email protected]
The Pure40 should only be slightly noisy at very high fan speeds and at lower fan speeds it should not be making any noise. If your Pure40 is making odd noises please contact us immediately at [email protected]
Please make sure you have an active WiFi connection and ensure sufficient signal strength from the room you are trying to connect from. If problems persis please contact us at [email protected]
Please make sure you have an active WiFi connection and ensure sufficient signal strength from the room you are trying to connect from. If problems persis please contact us at [email protected]
The filter life mechanism starts to measure upon initial powering on of device, therefore, if you connect to the nafas app after several days or weeks of powering on the device then the level will be less than 100%
Yes, once you have paired your device to the nafas app you are still able to control device manually as well
In the nafas app, tap the shop page and select HEPA + Carbon filter and it will direct you to our offcial stores in Tokopedia or Shopee
Currently only a single nafas profile can manage a group of devices. We are working on a sharing feature which will allow for multiple nafas profiles to simultaenoulsy manage the same group of devices
Immediately switch off the device and dry the device thoroughly for a 4-6 hours before switching it on again. If it fails to power on please contact customer support at [email protected]